Strategy to Improve HCAHPS Scores Starts With Effective Communication and Employee Awareness.
Since the inception of in 2008 patient care and competition from the health care industry hasn’t been more significant or quantified. From enhanced patient care to hospital incentives and competitive positioning, the importance of high scores is as crucial as ever.
While a strong focus on proper care and effective communication with patients has been placed with patient surveys internal attention needs to also be set on how Improve HCAHPS importance has been communicated internally with the hospital staff.
The reality is that with no complete awareness and a willingness from all employees to concentrate on patient care satisfaction high scores would only be achieved accidentally.
The very first step in enhancing scores (and these are really basics) is creating a hospital broad and complete comprehension of what exactly has been quantified by patients. Using internal communication to make hospital worker awareness of how each hospital staff member plays a crucial role in scoring is paramount.
To make this consciousness and ultimately create position specific accountability demands a communication strategy which not only provides hospital staff sufficient comprehension of how hospitals are being measured but also makes a culture of individual obligation to do their role in creating the perfect patient experience.
Like any other internal communication vehicle you will find defects. From the employee who might not have obtained the information to the employee who is not be accessible when material needs to be assessed along with the worker who simply just not know the significance… Any automobile for hospital communicating ought to get measurement of readership and acknowledgement functionality as well as the capacity to measure employee understanding of internal initiatives or policies regarding patient care.
In addition to broadcasting”What you need to learn concerning HCAHPS” a tool for measuring a hospitals employee’s level of comprehension of HCAHPS is crucial. Normal testing and discovery of knowledge gaps is a valuable instrument to improve scores at any given position in any clinic.