The HCAHPS process isn’t only supposed to compare and advise about hospitals. The fact of the matter is that medicare has integrated the HCAHPS results into their value based purchasing system, which directly joins hospital’s reimbursement payments for their patient encounter scores. For many hospitals in the United States this signifies between $300.000 and $2.000.000 a year in revenue received from medicare.
As you can see, this is not a trivial matter for hospital administration. The fact remains that enhancing HCAHPS scores is a significant priority for health care organizations.
If your purpose is to establish your organization as”Hospital of Choice” in your region, it’s essential that you launch a realtime individual satisfaction measurement application. This plan will allow you to incorporate patient satisfaction tracking into your everyday interactions with patients. This way you will have the ability to detect problems and implement adjustments before they can affect your Improve HCAHPS scores.
To explain why this continuous measuring is so important, you need to comprehend that the HCAHPS procedure. This government backed survey instrument is administered to a small sample of discharged patients that fulfill the accepted HCAHPS criteria. The minimum acceptable sample size is only 300 patients a year.
Although most organizations may transcend this sample size, it is clear that the number of patients surveyed is comparatively small when compared with the total population of releases. Only a couple discontented patients that happen to fall in the sample can provoke a substantial fall in the entire HCAHPs scores.
If you place your realtime satisfaction data at the hands of frontline managers, you’re creating an immensely strong atmosphere for constant improvement. Issues can be detected immediately and corrective steps can be chosen in on the fly. A few hours later, your staff will be verifying if the measures have generated the desired response.
The concept of truly realtime measurement of patient satisfaction was not possible until quite recently. As a result of an innovative new technology hospitals can now track patient satisfaction easily and easily within the everyday in hospital patterns. Patients respond fast surveys by touching the screen of the portable”gustometer” using their fingers directly in their rooms. Since the entire survey procedure usually takes approximately a minute and a half, the usage of this gustometer can be integrated into the normal day to day interactions with your patients. Once done the survey is automatically collected by the system’s servers, tabulated and prepared for analysis.
More importantly the tool incorporates an extremely sophisticated business intelligence program that will allow you to extract the maximum value from the survey data. You will be able to contrast your custom profile queries with the outcomes of each valuation question. Additionally, it allows you to accommodate your surveys on the fly to structure your polls in a way which assures high participation prices.